Troubleshooting
Quick Reference articles in case you run into problems working with Smart devices
If you have attempted to pair a device multiple times with no success, the first thing you should do is restart the Hub by pressing the Reset button on the...
Tue, 18 Jun, 2024 at 2:02 PM
Depending on the type of HVAC system present in the home, the thermostat's settings may need to be adjusted in order for it to work correctly. This ma...
Tue, 11 Jul, 2023 at 4:42 PM
The Propify Hub uses 2 of the LED Lights on the top front edge of the device to indicate its current status. The following list explains the most com...
Tue, 11 Jul, 2023 at 4:44 PM
In some circumstances, the Smart Lock on the front door may jam or make an error noise when attempting to lock or unlock the door. This might indicate th...
Tue, 18 Jun, 2024 at 2:03 PM
If the Smart Lock is making a clicking noise, this is an indicator of an incorrectly-handed lock. The deadbolt handle thinks it should be turning in one di...
Tue, 18 Jun, 2024 at 2:04 PM
Any lock with a touchscreen keypad (YRD256 / YRD652) needs to be "woken up" in order to respond. This can be done by pressing the Yale button on...
Tue, 11 Jul, 2023 at 4:47 PM
The keypad on YRD models of Yale Smart Locks lights up with white lights when the Lock is operating correctly. When the battery level drops below 30%, ...
Tue, 18 Jun, 2024 at 2:04 PM
This article covers some advanced programming with the 2GIG Smart Thermostat. Do Not Take Any Of These Actions Without Confirming With Property Managem...
Wed, 12 Jul, 2023 at 10:24 AM