Troubleshooting

Quick Reference articles in case you run into problems working with Smart devices

I Tried Pairing But Nothing Is Working. What Should I Do?
If you have attempted to pair a device multiple times with no success, the first thing you should do is restart the Hub by pressing the Reset button on the...
Tue, 18 Jun, 2024 at 2:02 PM
How Do I Access the Smart Thermostat Settings Menu?
Depending on the type of HVAC system present in the home, the thermostat's settings may need to be adjusted in order for it to work correctly.  This ma...
Tue, 11 Jul, 2023 at 4:42 PM
What Do the Propify Hub LED Light Colors Indicate?
The Propify Hub uses 2 of the LED Lights on the top front edge of the device to indicate its current status.   The following list explains the most com...
Tue, 11 Jul, 2023 at 4:44 PM
Why Is the Smart Lock's Deadbolt Jamming?
In some circumstances, the Smart Lock on the front door may jam or make an error noise when attempting to lock or unlock the door.  This might indicate th...
Tue, 18 Jun, 2024 at 2:03 PM
Why Is the Smart Lock Making A Clicking Noise?
If the Smart Lock is making a clicking noise, this is an indicator of an incorrectly-handed lock. The deadbolt handle thinks it should be turning in one di...
Tue, 18 Jun, 2024 at 2:04 PM
Why Is the Keypad Not Responding?
Any lock with a touchscreen keypad (YRD256 / YRD652) needs to be "woken up" in order to respond.  This can be done by pressing the Yale button on...
Tue, 11 Jul, 2023 at 4:47 PM
Why Is the Keypad Flashing Red?
The keypad on YRD models of Yale Smart Locks lights up with white lights when the Lock is operating correctly. When the battery level drops below 30%, ...
Tue, 18 Jun, 2024 at 2:04 PM
Advanced Programming for 2GIG Thermostat
This article covers some advanced programming with the 2GIG Smart Thermostat. Do Not Take Any Of These Actions Without Confirming With Property Managem...
Wed, 12 Jul, 2023 at 10:24 AM