This article outlines expectations for Vendors handling scope items on work orders.



What is a Scope Item?

  • The Scope section of a Work Order displays an itemized list of all work that must be completed in order for a Work Order to be considered complete and payment to be remitted. 



  • Your responsibilities as a Vendor with regards to the Scope section of Work Orders are as follows:
    • Ensure that all Scope items are addressed before marking the Work Order as 'Completed'.
    • If you are not able to complete any Scope Items, update their statuses to 'Unable to Complete'.
    • Associate images with individual Scope items when possible, to ensure clarity on which images correspond to which maintenance items.

Handling Scope Items

  • You may mark Scope items as 'Ready for Review' either by clicking the 'Ready to Review' button next to each item, or by following the normal 'Mark as Completed' flow on the Work Order level.



  • For more information about scope items, click here.