During your rental lease, there are issues that will come up with your home that need to be repaired and require the assistance from your Property Manager. Use the resident portal to submit a maintenance request that will be sent directly to your property manager who can review the request and identify an appropriate vendor to resolve the issue.
TABLE OF CONTENTS
Create New Maintenance Request
To submit a new maintenance request for your property manager to review, start by logging into the Propify Resident Portal. From the dashboard, you can click Requests in the left hand navigation under Maintenance or click Create Request in the Maintenance Requests section on the main part of the dashboard.
Resident Responsibilities
If your property manager outlines the responsibilities of the resident when renting and maintaining a home, you will see the details listed out and are required to agree to the terms in order to proceed in creating a new maintenance request.
Select Maintenance Category
The first step to creating a maintenance request requires selecting a category that best relates to the maintenance issue at your home. You can choose from the following categories:
- Appliance
- Cleaning/Housekeeping
- Construction/Renovation
- Electrical/Lighting
- Exterior
- Heating-Cooling
- Interior
- Landscaping
- Pest Control
- Plumbing
- Pool
- Roof
- Water Intrusion
You can choose a more specific issue and provide additional details in the next step to help your property manager understand what is happening at the home.
Maintenance Request Details
The second step gives you the opportunity to provide detail so your property manager can understand what is happening and determine how best to resolve the issue quickly.
Service Subcategory
Based on the category selected in the first step, you will see a more specific set of issues and can select the one that best fits the maintenance issue. Your property manager may have configured additional questions based on the subcategory to gather more information about the issue to determine the severity of the problem.
Unit Access
Provide instructions for the vendor when arriving at your home for the maintenance appointment. This can include knocking on the door, ringing a doorbell, or having to enter through a specific gate to arrive at your home.
Issue Description
Use this field to describe the problem in detail. Your property manager will use this information to identify an appropriate vendor and once a vendor has been assigned, this information will be visible to determine what might be needed to resolve the issue.
Photo Upload
Provide multiple photos showing the issue. This is a good opportunity to show your property manager the problem and document the issue before a maintenance vendor has visited the home. All images are stored with the work order and can be viewed after submitting the maintenance request.
Appointment Availability
To expedite scheduling of a maintenance appointment, you can provide dates and times of your availability within the next seven days. Once a vendor has been assigned to your work order, they will see the dates and times you selected and can choose one that also works for their schedule. You will be notified via email when a vendor accepts one of the proposed appointment times.
If none of the dates or times work for the vendor, they will propose new dates and times for you to review until an appointment has been scheduled. Contact your property manager if you're having trouble finding a date and time with the maintenance vendor because a new vendor may need to be assigned that can fit your schedule.
After-Hours Emergency
In the event your maintenance request is considered an emergency, such as an active water intrusion in the home, you will have to choose dates and times you are available in the next 24 hours. Your property manager will want to take quick action and find a vendor who can visit the property as soon as possible.
Review Maintenance Request
The final step gives you the opportunity to review the maintenance request details and make edits before submitting. Once you're ready to submit the maintenance request, click Confirm Maintenance Request and your request will be sent to your property manager.
When you try to submit a new maintenance request, you may be notified of any potential duplicate work orders. If an open work order already exists for the issue, we recommend contacting your property manager for an update instead of submitting a new work order. If the new request is different from other open work orders and is ready to be sent to the property manager, click Confirm and your maintenance request will be submitted.
